Jobs at The Mall

Overview
A new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands.

We are looking for talented individuals with a passion for fashion who will embrace our entrepreneurial spirit, inspire the team and lead by example.
If you enjoy working in a creative fast paced environment, then we would love to hear from you.

Responsible for...

Sales

• Actively greet, assist and sell in a professional and friendly manner
• Achieve sales goals by demonstrating a passion for retail, the product and our brand
• Confidently introduce our full range of products & services

Service

• Treats the customer as the primary focus at all times and is prepared to go out of their way to meet the customers unique style needs through tailored appropriate questions and observations
• Provide an inviting and welcoming atmosphere for our customers
• Engage with our customers, to exceed their expectations and build customer loyalty
• Make the customer experience fun

Product

• Develop an in-depth knowledge of our product in order to aid our customers fashion needs
• To provide accurate and informative product knowledge including the features and benefits of the products available
• Promote the brand, products and services at all times

Operations

• Ensure sales transactions are processed with care and attention
• Adhere to stock control procedures
• Learn and follow daily tasking requirements and replenishment systems, ensuring the sales floor is replenished at all times
• To assist with deliveries and stock handling in a timely manner
• Ensures immaculate presentation of store and back of house in terms of cleanliness and tidiness
• Maintain strong housekeeping requirements at all times
• Maintain the health and safety of colleagues, customers and contractors

Teamwork

• Work as an effective part of the store and sales team
• Demonstrate flexibility in order to meet store needs
• Build professional and effective relationships that support team goals
• Uses feedback appropriately to improve individual and store performance

Essential Skills and Experience

• Sales and target driven
• Customer service focused
• Excellent communication skills
• Fashion led mind set with a creative flare
• Strong work ethic
• Flexible, adaptable approach
• Positive pro-active and energetic with a sense of urgency when necessary
• Open to learning, training and development opportunities with a can-do attitude

Salary
Competitive

How to apply
Send your CV to work@allgoodthings.co.uk

Overview
A new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands.

We are looking for talented individuals with a passion for fashion who will embrace our entrepreneurial spirit, inspire the team and lead by example.
If you enjoy working in a creative fast paced environment, then we would love to hear from you.

Responsible for...

Sales

• Actively greet, assist and sell in a professional and friendly manner
• Achieve sales goals by demonstrating a passion for retail, the product and our brand
• Confidently introduce our full range of products & services

Service

• Treats the customer as the primary focus at all times and is prepared to go out of their way to meet the customers unique style needs through tailored appropriate questions and observations
• Provide an inviting and welcoming atmosphere for our customers
• Engage with our customers, to exceed their expectations and build customer loyalty
• Make the customer experience fun

Product

• Develop an in-depth knowledge of our product in order to aid our customers fashion needs
• To provide accurate and informative product knowledge including the features and benefits of the products available
• Promote the brand, products and services at all times

Operations

• Ensure sales transactions are processed with care and attention
• Adhere to stock control procedures
• Learn and follow daily tasking requirements and replenishment systems, ensuring the sales floor is replenished at all times
• To assist with deliveries and stock handling in a timely manner
• Ensures immaculate presentation of store and back of house in terms of cleanliness and tidiness
• Maintain strong housekeeping requirements at all times
• Maintain the health and safety of colleagues, customers and contractors

Teamwork

• Work as an effective part of the store and sales team
• Demonstrate flexibility in order to meet store needs
• Build professional and effective relationships that support team goals
• Uses feedback appropriately to improve individual and store performance

Essential Skills and Experience

• Sales and target driven
• Customer service focused
• Excellent communication skills
• Fashion led mind set with a creative flare
• Strong work ethic
• Flexible, adaptable approach
• Positive pro-active and energetic with a sense of urgency when necessary
• Open to learning, training and development opportunities with a can-do attitude

Salary
Competitive

How to apply
Send your CV to work@allgoodthings.co.uk

All Good Things is a new concept store that will deliver an exceptional shopping experience, offering ranges from ethical fashion labels together with vintage rental and an extensive collection of end of line styles from premium mainline brands. This is an exciting opportunity for a talented individual with an entrepreneurial spirit, who will inspire the team and lead by example.

Job Purpose

• To manage an all good things retail store in line with Company targets and policies; the priority being to maximise sales and profit by minimising costs whilst driving operational and commercial standards.
• To ensure the store delivers the highest levels of customer service via the recruitment, retention, coaching/training and performance management of retail staff members.
• You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to customers.
• You will ensure the profitability of the store and drive sales through effective management and communication with your team.

Role and responsibilities

• To Provide a service to customers that endeavours to meet and exceed their expectations
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies
• To provide an inviting and welcoming atmosphere for customers to experience the product in a relaxed and comfortable environment
• To effectively manage all areas of the store within allocated budget levels, ensuring store profitability
• To recruit, retain and develop your team to enhance the values of the brand and contribute to the success of the business
• To inspire and motivate the store team to achieve sales targets and maximise efficiencies
• To drive and deliver on all business KPI’s, sales targets, payroll, stock loss and all controllable costs
• Be commercially aware and responsive to current sales trends.
• To present the product to the customer utilising the visual merchandising guidance in order to maximum sales opportunities with effective use of space and stock availability.
• Demonstrate a clear understanding of sales and competitor figures and are able to articulate these whilst making suggestions to drive sales
• To ensure that the store complies with requirements in all areas of operational activity, policy and procedure with specific regard to stock and cash security
• Is aware of brands view on conducting ethical business and reflect this in everything they do and encourage others to act the same
• Act as a brand ambassador and undertake own research to build customer loyalty demonstrating a clear understanding of your customer and marketplace.

Essential skills and behaviours

• Pro-active, energetic, and passionate; customer-centric approach
• Driven by clear, tangible results
• Strategic thinker with keen focus on people
• Results oriented, commercially aware and sales driven; works well under pressure
• An influential role model with a collaborative, strong leadership style
• A clear confidence with delivering great service and engagement
• Open and honest communicator
• Strives for continuous improvement

Hours
40 per week

Salary
Competitive

How to apply
Please express your interest by contacting work@allgoodthings.co.uk

Come and Join the Crew World
Crew Clothing Company are committed to ensuring customers look and feel great in their designs. Whether it’s a casual lunch out with friends or a more formal day at the office, Crew inspire style and confidence in the quality of their clothing and the warm welcome from their teams.

It’s a great time to join the Crew World, they have many exciting opportunities as the company continues grow and flourish and welcome new talent to help them achieve their goals. Crew people are well mannered, enthusiastic and committed to delivering an exceptional experience for customers whether they shop on the web, at one of their events or in one of their many stores across the country.

As a Senior Sales at Crew Clothing Company you will be accountable for:
Supporting and coaching the store team in product knowledge to ensure the customer receives the best advice
Supporting the manager in store initiatives to drive sales
Recommending considered changes to maximise the stores potential, working with the manager to create the store’s business plan
Working with the manager to ensure your team are trained adequately to carry out till functions and cash handling procedures
Ensuring store standards are maintained and floor layout meets the company guidelines
Developing a clear and effective communication style with your line manager ensuring key information is passed on
Deputising in the absence of the store manager in all functions of their role

Crew also require their Senior Sales to have the following skills and experience:

Essential
Customer service focused
Sales and target driven
Visual merchandising skills
Commercial awareness
Good communication skills

Desirable
Good IT skills
Experience of working in a premium fashion brand

Salary
Pay & contract – competitive

How to apply
Please click here to apply 

Purpose of the Role
We are currently seeking individuals to join our Guest Services team at Cribbs Causeway. Our vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter.

We would love to hear from you if you have excellent customer service skills and are experienced in this field.  We will invest in training the right person if experience is yet to be gained.  

We provide an exemplary, proactive and personalised level of customer service to our visitors. 

Qualifications & Experience
Essential

• Maths & English GCSE - Grade C or above
• Flexible working - able to provide cover at short notice.
• Team player
• Smart appearance 

Desirable

• Experience of working within the  retail/customer service industry
• Minimum age 18yrs
• Positive attitude

Skills & Abilities

• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work effectively unsupervised
• Ability to act decisively and remain calm under pressure 

Salary
£8.72 per Hour 

Hours
20 hours per week, two positions available. Full flexibility and weekend cover required.

How to apply
Please send your covering letter and CV to Angela White, Guest Services Manager  Angela.white@mallcribbs.com, if you do not receive a response please assume you have not made it to the interview stage.

No correspondence will be entered into

Purpose of the Role
An exciting opportunity to join our vibrant team has arisen. We are currently seeking out an experienced Cleaning Operative to join our Housekeeping Team at our very busy shopping destination, where our customer facing vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter. We would love to hear from you if you have excellent customer service skills and are experienced in general housekeeping/cleaning work, this is a “hands on role”. However, we will invest in training the right person if your experience is yet to be gained

Duties and Responsibilities

• To be responsible for cleaning throughout the internal Cribbs Causeway as allocated by the Housekeeping Supervisors, Housekeeping Manager and Environmental Services Manager (this may vary from time to time).
• To use cleaning materials as instructed by the Housekeeping Supervisor and Housekeeping Manager.
• To undertake the cleaning of hard surface floors, carpets, walls, ceilings, windows, light fittings, glass, balustrades, stairs and other equipment as specified.
• To use electrical equipment relevant to the specified requirements i.e. suction cleaners, wet vacuum, rotary scrubbing machines, steam cleaners, carpet cleaning machines and escalator cleaning kit, ride on Karcher and Taski machines.
• To empty and clean bins and remove waste to designated areas.
• To spot-clean spillages and report a spillage through elogbooks.
• To dust and wash surfaces carefully each day with clean dusters/cloths, including benches, plant pots, ledges, white doors and other places where dust settles.
• To regularly clean toilets and hand basins and to replenish necessary toiletries including toilet paper and hand soap etc.
• To wash off dirty marks from wall tiling and mirrors.
• To routinely clean lamp shades and light diffusers (strip lights).
• To carry out periodic cleaning of all internal surfaces, back of house corridors, lifts, lift lobby, stairs, escalators and windows, including internal doors.
• Report all defects/hazards immediately to Cleaning Supervisors and Housekeeping Manager and Log a Job through elogbooks.
• To comply with COSHH, Manual Handling, Risk Assessment and any other Cleaning Policies in the Cribbs Causeway internal mall and relevant sites.
• Ensure that Cleaning Operative are observant to any health and safety hazards/defects, correcting them immediately (where possible) and/or reporting as appropriate.
• Ensure that safe methods of work are conducted and that the prescribed personal protective equipment (PPE) for the respective job is issued to the employee(s) concerned.
• Ensure that employees understand and comply with all of the site security rules and procedures. Any deviation from these must be reported to control or management immediately.
• Ensure that procedures for authorisation, procurement, storage, and issue of cleaning materials, consumable items, tools and equipment are followed.
• Adhere to cleaning schedules as stipulated by Incentive FM Management and the Client in order to meet or exceed customer expectations throughout the internal Cribbs Causeway venues.
• Comply with supervisors local procedures as directed by the Environmental Services Manager and Housekeeping Manager.
• Undertake any other duties as and when required throughout the internal Cribbs Causeway venues.

Complexity of the Position
Must be physically fit as manual handling is an extensive component of the role and able to stay on foot for prolonged periods of time i.e. walking & standing.
Your hours of work are to be as agreed with your line manager and a degree of flexibility is essential. Where working hours are changed as a result of a business or operational need, you will be expected to comply with the new hours so long as no substantial change has been made.

In addition to those detailed above, other duties may be undertaken from time to time and the specific duties of the post may change as the post develops. You will be expected to co-operate where such changes are reasonable.

Conduct and Appearance
You will have extensive contact with the customer and will therefore need to present a professional image at all times. The conduct and appearance of employees contributes significantly to the image of Incentive FM Group Ltd. You are expected to be pleasant, polite and considerate to customers, suppliers, colleagues and outside contracts. All employees are required to adhere to a standard of dress and appearance that is appropriate.

Clothing must be neat, smart and clean and appropriate to the work that is being undertaken. Hair must be neat and tidy.

Expectations

• Have or willing to attend a First Aid Course.
• Report all issues to the Housekeeping Supervisors, or, if unavailable, to the Housekeeping Manager and Environmental Services Manager.
• Employees must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).
• Provide excellent level of customer service to both internal and external customers.
• Ability to manage time effectively to complete tasks to a high level.
• Able to work with minimum supervision both alone and within a team to achieve specified standards.
• Proactively participate in all relevant and necessary training programmes.

Hours
Early shift, 6am-10am

Salary
£8.72 per hour

How to apply
Please email your CV to Lorea Ramon, Housekeeping Manager at loreta.ramon@mallcribbs.com

Purpose of the Role
An exciting opportunity to join our vibrant team has arisen. We are currently seeking out an experienced Cleaning Operative to join our Housekeeping Team at our very busy shopping destination, where our customer facing vision is to ‘Create Smiles and Breathe Kindness’ for every visitor we encounter. We would love to hear from you if you have excellent customer service skills and are experienced in general housekeeping/cleaning work, this is a “hands on role”. However, we will invest in training the right person if your experience is yet to be gained.

Duties and responsibilities

• To be responsible for cleaning throughout the internal Cribbs Causeway as allocated by the Housekeeping Supervisors, Housekeeping Manager and Environmental Services Manager (this may vary from time to time).
• To use cleaning materials as instructed by the Housekeeping Supervisor and Housekeeping Manager.
• To undertake the cleaning of hard surface floors, carpets, walls, ceilings, windows, light fittings, glass, balustrades, stairs and other equipment as specified.
• To use electrical equipment relevant to the specified requirements i.e. suction cleaners, wet vacuum, rotary scrubbing machines, steam cleaners, carpet cleaning machines and escalator cleaning kit, ride on Karcher and Taski machines.
• To empty and clean bins and remove waste to designated areas.
• To spot-clean spillages and report a spillage through elogbooks.
• To dust and wash surfaces carefully each day with clean dusters/cloths, including benches, plant pots, ledges, white doors and other places where dust settles.
• To regularly clean toilets and hand basins and to replenish necessary toiletries including toilet paper and hand soap etc.
• To wash off dirty marks from wall tiling and mirrors.
• To routinely clean lamp shades and light diffusers (strip lights).
• To carry out periodic cleaning of all internal surfaces, back of house corridors, lifts, lift lobby, stairs, escalators and windows, including internal doors.
• Report all defects/hazards immediately to Cleaning Supervisors and Housekeeping Manager and Log a Job through elogbooks.
• To comply with COSHH, Manual Handling, Risk Assessment and any other Cleaning Policies in the Cribbs Causeway internal mall and relevant sites.
• Ensure that Cleaning Operative are observant to any health and safety hazards/defects, correcting them immediately (where possible) and/or reporting as appropriate.
• Ensure that safe methods of work are conducted and that the prescribed personal protective equipment (PPE) for the respective job is issued to the employee(s) concerned.
• Ensure that employees understand and comply with all of the site security rules and procedures. Any deviation from these must be reported to control or management immediately.
• Ensure that procedures for authorisation, procurement, storage, and issue of cleaning materials, consumable items, tools and equipment are followed.
• Adhere to cleaning schedules as stipulated by Incentive FM Management and the Client in order to meet or exceed customer expectations throughout the internal Cribbs Causeway venues.
• Comply with supervisors local procedures as directed by the Environmental Services Manager and Housekeeping Manager.
• Undertake any other duties as and when required throughout the internal Cribbs Causeway venues.

Complexity of the position

• Must be physically fit as manual handling is an extensive component of the role and able to stay on foot for prolonged periods of time i.e. walking & standing.
• Your hours of work are to be as agreed with your line manager and a degree of flexibility is essential. Where working hours are changed as a result of a business or operational need, you will be expected to comply with the new hours so long as no substantial change has been made.
• In addition to those detailed above, other duties may be undertaken from time to time and the specific duties of the post may change as the post develops. You will be expected to co-operate where such changes are reasonable

Conduct and appearance
You will have extensive contact with the customer and will therefore need to present a professional image at all times. The conduct and appearance of employees contributes significantly to the image of Incentive FM Group Ltd. You are expected to be pleasant, polite and considerate to customers, suppliers, colleagues and outside contracts. All employees are required to adhere to a standard of dress and appearance that is appropriate.

Clothing must be neat, smart and clean and appropriate to the work that is being undertaken. Hair must be neat and tidy.

Expectations

• Have or willing to attend a First Aid Course.
• Report all issues to the Housekeeping Supervisors, or, if unavailable, to the Housekeeping Manager and Environmental Services Manager.
• Employees must comply with proper safety policies and procedures as required (i.e. when using cleaning chemicals, reporting incidents, etc).
• Provide excellent level of customer service to both internal and external customers.
• Ability to manage time effectively to complete tasks to a high level.
• Able to work with minimum supervision both alone and within a team to achieve specified standards.
• Proactively participate in all relevant and necessary training programmes.

Hours
Flexible working hour contract, early & late shift

Salary
£8.72 per hour

How to apply
Please email your CV to Loreta Ramon, Housekeeping Manager at loreta.ramon@mallcribbs.com 

Position Summary
Nespresso looking for a dedicated and driven Sales Assistant, to join their Nespresso boutique in Bristol. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.

Nespresso is a name synonymous with quality and innovation. Their story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, they’ve responded to consumers’ increasing appreciation for quality coffees and their year-on-year growth is testament to the quality of their offering. Nespresso’s quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a Retail Sales Assistant...

• Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
• Welcoming customers to the boutique and adapting to meet their needs.
• Being a proud and passionate brand ambassador of Nespresso.
• Take responsibility, show motivation and in return you can expect great opportunities.

What Will Make You Successful?
Just like their brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. Nespresso want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. Whether customers want an intense Ristretto or a fruity cup of Vivalto, you’ll be on hand to deliver service oriented sales and promote the unique brand experience.

Nespresso are looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

• Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
• Experience within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

In return, as part of Nestlé SA, Nespresso offer first-class training and great development opportunities. Plus, an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

Nespresso review all applications on an ongoing basis so please don’t delay your submission.

To find out more about Nespresso please visit: www.nespresso.com

Hours
16 hours per week

Salary
£- Exceptional + benefits

How to apply
Please email: Emily.Hickman@nespresso.com and include:

• Ensure to subject email with: 16hr Vacancy
• Cover Letter & CV
• Availability (for example: Monday - Fully available / Wednesday – 11.30 – close / Saturday Fully available)

Next Christmas Support teams are responsible for providing amazing customer service and keeping the store stay well-stocked, tidy and beautiful.

Wages
£6.11 - £8.69 per hour

How to apply
Please click here to apply

The Role
As a Sales Assistant you are the face of Superdry.

Superdry teams are about being unique, embracing change and innovating like mad. Your genuine passion, energy and enthusiasm for the brand will be at the heart of delivering the ultimate shopping experience to customers. You will go out of your way to help, serve and style customers making them feel amazing in Superdry products and giving them a lasting impression of Superdry.

Above all, you will love having a good time.

You will

• Exceed expectations at every opportunity
• Make customers feel amazing and deliver the ultimate Superdry experience
• Support the store team to deliver the highest standards across every aspect of store life
• Take pride in store appearance and embrace the Superdry store look
• Endlessly develop your product knowledge and understanding of the business
• Embrace the Superdry culture
• Be yourself

You are

• A team player
• Passionate about the brand
• Confident, genuine and can be yourself
• Always make decisions thinking about what’s best for our customers
• Always positive
• Relentless and ambitious to exceed expectations
• Motivated with excellent attention to detail
• Bringing fresh ideas to the table but are realistic in what is achievable
• Eager to share and learn

What Superdry offer

• From £8.20-£8.72 per hour
• 50% staff discount
• Clothing allowance
• Pension contributions
• Life insurance

Salary
From £8.20-£8.72 per hour

Hours
15.5 hours per week

How to apply
Via Superdry Careers Website