Cribbs is accessible for everybody

We want all our visitors to enjoy Cribbs. That’s why it’s been designed with accessibility in mind—and why we offer free use of wheelchairs and scooters from Cribbs Accessibility Centre, our service for shoppers who need extra assistance.

Our Accessibility Centre can be found in the lower level of Car Park K.

Need assistance?

Please ask at the Information Desk or visit Accessibility.

Accessibility Centre is located in Car Park K (lower level) or you can call them on 07425648271

Manual or electric wheelchairs and scooters are available free of charge

Wheelchairs and scooters can be borrowed, free of charge, from Accessibility.

Our team there will find the right wheelchair or scooter for you and give you a practice session before you set off. We can even adapt an electric wheelchair for you.   

You can use wheelchairs and scooters at The Mall, The Venue and the Retail Park, giving you easier access to all the shops, restaurants and leisure facilities here at Cribbs. These can be booked in advance if required, simply call the team on 07425648271

Accessibility is located in Car Park K. You can visit the team there between 9.30am - 8.00pm Monday - Saturday, 11.00am - 5.00pm Sunday. Or simply call them on 07425648271 or alternatively email

Please note that you must be registered to use any of our equipment in access. Registering is easy, simply turn up and provide the staff member on duty your name, address, contact phone number and a form of photo ID.

If you are visiting outside of the above opening times, please call 07425648271 and a member of the team will be able to assist you. Please contact the team to pre-book the equipment you require at least 24 hours prior to your visit. This ensures that we that we have a member of staff available to attend you when you arrive.

Inside Cribbs

  • Wide aisles make it easier for wheelchairs and scooters to get from store to store
  • There are lifts with low-level controls near the central fountain and at both ends of the centre, as well as in John Lewis and Marks & Spencer
  • You’ll find disabled toilets in all five toilet blocks, each with an alarm response system 
  • Hearing loops are fitted at the Information Desk and at Accessibility

Outside Cribbs

  • Our 400 disabled parking spaces give flat and easy access to both upper and lower levels
  • Large electric doorways make it quick and easy to get in and out

Changing Places Facility 

Cribbs Changing Places facility is located on the upper mall, at the bus station entrance next to John Lewis. For more information click here

Accessibility at John Lewis

  • Wide access lifts to all floors
  • Customer Collection Point on the ground floor
  • Free delivery to local areas
  • Fitting rooms for wheelchair users
  • Mobile Induction Loop
  • Typetalk calls
  • Public telephone for wheelchair users
  • Staff with some knowledge of sign language
  • Telephone shopping

Mobile Phone charging on the move

Joos allows you to charge on the move, meaning you can always use your phone to stay connected, make payments and more - all without having to wait by a plug in the wall or locking your phone away!

You can pick up a Joos power bank at the Joos Box located at the Upper Level Toilet lobby by Cafes & Restaurants or at the Lower Level Toilet lobby by M&S. Simply download the Joos app on iPhone or Android, use the map to locate your nearest Joos Box and charge while you shop, stress free!

Once charged, you can return the charger to any of the Joos Boxes, either in the shopping centre or in another venue, whichever is the most convenient for you! Simply find your nearest and hit the return button.

Joos allows you to charge safely, too. Between users, Joos power banks quarantine themselves in their protective slot long enough to kill off viral agents. All of Joos' equipment and power banks are also sanitised for extra comfort. But that’s not all, the power banks are made with medical grade antimicrobial plastic... for that extra peace of mind.

Joos is located at:

Lower Level Toilet lobby by M&S

Upper Level Toilet lobby by Cafes & Restaurants